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FAQs

 
Why buy tea directly from China online store?
1. Cutting out a lot of middlemen, reduce labor costs, ultimately reduce your unnecessary costs.
2. Got the freshest tea, as the reasons of international transportation and warehousing , many teas sells in your country tea shop are not the freshest, and many is harvested in last year. But in our store, you will get the freshest tea with best quality, it just like you personally come to China to select!
 
What's the benefit of creating an account with Oriental Tea Store?
1. We'll be on your birthday or holiday, give you a certain amount of voucher, or ship an Chinese style gift. The voucher number or gift tracking number will be sent to your E-mail. Please check it in time.
2. It makes sure that you can track the status and location of your order easily.
3. We can provide better service, if there's any question in shopping process. And at the same time, you can inquire your order information.
4. Easy checkout.
 
How to create account?
It's very easy. when you are checking out, click "SING UP" link in left of New Customers column, then fill in needed information, click "submit".
 
How could I do if I forgot the password?
when you are logging in, click the link of "Forgot Your Password?" and then enter your registered email address and our system will email you a new password to your E-MAIL box (spam).
 
How to change my detail?
click the "My account" in page footer, we believe that you can find any detail about you, and make some change as you want.
 
How could I know where is my goods?
There two different ways:
1. The tracking number and the express tracking website of your country we will sent to your E-mail. (Maybe in spam by your email provider)
2. Log in your account in our web site, all the detail of your order will be updated in time.
 
Will Oriental Tea Store protect my personal information?
Of course, all the personal infomation just be used when we are processing customer orders. We will never give your any personal information to any third party. More detail: PRIVACY NOTICE